Terms of Service

Note: This is a starter template and must be reviewed by counsel before relying on it for production. Provisions like liability caps, indemnification limits, and dispute resolution venue are jurisdiction-specific.

1. Agreement

By creating a Hireflow workspace you (the “Account Holder”) accept these Terms on behalf of yourself and the organization you represent. If you don’t agree, don’t use the service.

2. The service

Hireflow provides a hosted recruiting pipeline: candidate intake, AI-assisted resume parsing, team commenting, role-based pipelines, and analytics. Specific features and limits depend on the plan you select (see /pricing).

3. Subscription & billing

• Subscriptions are billed in advance, monthly or annually, via Stripe.
• You can cancel any time; cancellation takes effect at the end of the current billing period and we don’t pro-rate refunds.
• If a payment fails, the service enters past_due for 14 days; after that we may downgrade or suspend the workspace.
• New workspaces start with a 14-day free trial of the Pro tier; no card required.

4. Acceptable use

You may not:

• Use Hireflow to harass, discriminate against, or unlawfully screen Candidates;
• Upload data you have no lawful basis to process (see the DPA);
• Reverse-engineer, scrape, or attempt to circumvent rate limits or tenancy isolation;
• Use the AI extraction features to produce content that violates third-party rights.

5. Your data

You own all data you upload. We don’t use Candidate data to train models, sell to advertisers, or share with third parties except the sub-processors required to deliver the service (listed in the DPA).

6. Confidentiality

Each party will protect the other’s confidential information with the same care it uses for its own (and at least reasonable care).

7. Warranties & disclaimers

We provide the service “as is”. AI extraction outputs are probabilistic and must be reviewed before any automated hiring decision. We don’t guarantee zero downtime, but we target 99.9% uptime monthly for paid plans.

8. Limitation of liability

To the maximum extent allowed by law, our aggregate liability for any claim arising from the service is capped at the fees you paid to Hireflow in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, or consequential damages.

9. Indemnification

You will defend and indemnify Hireflow against third-party claims arising from your unlawful use of the service, including from your processing of Candidate data without a valid legal basis.

10. Term & termination

These Terms continue while you have an active workspace. Either party may terminate for material breach with 30 days’ written notice and an opportunity to cure. We may suspend immediately for unpaid invoices, security incidents, or terms violations.

11. Governing law

These Terms are governed by the laws of [jurisdiction TBD]. Disputes will be resolved in the courts of [venue TBD]unless mandatory consumer-protection law in your jurisdiction requires otherwise.

12. Changes

We may update these Terms; material changes are emailed 30 days in advance. Continued use after the effective date is acceptance.

13. Contact

legal@hireflow.app